Managing Difficult Conversations and Getting the Best out of People
This is a workshop to explore how, as a leader, you can get the best out of the people you work with. We will include understanding human motivation and emotion, and how personality manifests in busy intensive care environments. We’ll discuss the concept of reciprocity in leadership and help you to understand your responses to your team. We’ll talk through typical case examples of a range of difficult conversations, and tackle ways of managing this.
Chief Executive, Intensive Care Society
Sandy began her career as a radiographer, which led to her undertaking a PhD in Child Health. Making the decision to move away from a clinical setting, Sandy gained a wealth of experience operating at a senior management level, leading strategy and change programmes for non profit organisations and membership bodies particularly those involved in professional education, training, standards, research and international development. Sandy joined the Society in 2017.Professor of GP Education and Chair of AoMRC
Professor Dame Helen Stokes-Lampard is the immediate past Chair of the Royal College of General Practitioners (2016-2019) and a GP Principal in Lichfield, Staffordshire. She is Chair of the Academy of Medical Royal Colleges (2020-2023).
Helen has a Chair in General Practice Education at the Medical School in the University of Birmingham where she has been an Academic GP for two decades. Her academic portfolio has included a wide range of research methods, running a clinical trials unit, running a postgrad MSc programme, mentoring Drs in difficulty and leading the Community Based Medicine programme.
Helen is the Chair of Trustees of the newly formed National Academy for Social Prescribing, a charity dedicated to advancing the cause and improving the evidence base around social prescribing. She also provides advice to academic bodies and sits on several working groups including the governments ‘Tackling Loneliness Network’ and the NHSE Net Zero group.
Helen has been awarded Honorary Fellowship from the Faculty of Public Health Medicine and honorary degrees from St Georges University of London and University of Buckinghamshire. She has had a high media profile with over 20,000 mentions in printed media and completed over 350 broadcast media interviews.
Helen graduated from University of London and is a partner in a dynamic large inclusive GP surgery in Lichfield, Staffordshire