Website FAQs

We've had a makeover, and while much of our website is very similar to how it's looked in the past, you'll notice there's also been quite a few changes. Our FAQs should answer your questions as you get used to our new platform.

The FAQs we've answered below will help you log in to our new website for the first time, and navigate to some of the resources you need most often. We've think we've covered the really big things, but if something's missing, or you've got a question we haven't answered here, please get in touch with us at [email protected].

 

General questions

Why have you updated the website?

Over the past few years we’ve received plenty of feedback from our members that our website isn’t as user friendly as we’d like it to be. It’s also been difficult for our staff to update, or to access member records, making it hard to provide members with support when they need it. In late 2021 we decided that in order to provide our members with a better experience, and more of what they need from us, we needed to upgrade our systems.

What’s changed?

This update is more than just a facelift. We’ve upgraded our membership database as well as the front end of our website that our users see. This means every part of your journey with us will be smoother. From creating an account, to finding the standards and guidelines you need, to renewing your membership at the end of the year, this upgrade should remove any hurdles you’ve faced with us in the past.

How do I find standards and guidelines I need?

One of the things we’ve been sure to improve with this update is our website’s search function. You can find the documents you need by visiting our Guidance page or by searching for the topic you’re looking for in our search bar at the top right of our website.

Can I download documents to my phone?

Yep! You can download all our documents straight from the relevant webpage to your mobile device. If you’re having any trouble downloading documents it may be because your device requires updating.

Logging in and data transition 

Do I log in or create an account?

To log in as either a member or non-member simply head to our homepage and click the login button. If you already have an account with us then we’ll have your details in our database.

Is my username the same?

This depends on the username you used to log into our old website. All logins in our new system are email addresses, so yours will be the email address we use to contact you. All other usernames will no longer be active, so please ensure when you log in for the first time you’re using the email address we use to send you newsletters and information about your membership.

Is my password the same?

No. For security purposes no passwords have been carried across to our new system, so you’ll need to set your password again when you log in for the first time. Simply click the ‘Forgotten password’ link to generate an email, then follow the instructions sent to you to set up your new password.

Can I upgrade my non-member account to a member account?

Absolutely, and we’d love to have you as a member! All you need to do is log into your account and follow the prompts to Join. You can find this by using the button in the top of the righthand corner of the site, or by checking out our Membership page.

Will I see my event registrations?

If you’ve registered for an upcoming event with us then yes, you’ll see your registration details in your account under 'My events'. You’ll also be able to see your past event registrations dating back six years. We haven't carried over event registrations more than six years old, so you won't be able to see booking from earlier than 2015.

If you're unable to see event data in your account that you're expecting to see please bear with us, some of our data is still transitioning to our new system and you should see this data within 72 hours.

If you urgently require event information please contact our Learning team at [email protected].

Will I see my FUSIC accreditation?

No, at the moment you will not be able to review a record of your FUSIC accreditation. We're working on displaying this data for you, and should have this up and running very shortly, but in the meantime you can still find receipts for accrediation packages you've purchased.

Your accreditation information is available in the versio of your record our team can see, so if you urgently require accreditation information please contact our Learning team at [email protected].

Will I still need my membership number?

No, our new system no longer uses membership numbers, so all you’ll need is your email address.

Will I still get newsletter communications?

Yes! If you’re a member of the Society you will continue to receive regular email newsletters from us. If you currently have a non-member account with us you’ll get an email from us in the coming days asking whether or not you’d still like to hear from us. If you’re currently undertaking an accreditation pathway, or are a FUSIC mentor or supervisor then we’d recommend opting into these communications. We’d also recommend opting in if you’d like to hear about our events. Essentially, if you still want to hear from us then make sure you opt in!

I used to have a membership with the Society, do you still have those account details?

This depends on when your membership lapsed, and when you last interacted with us. If it lapsed more than six years ago and you haven't attended an event or purchased accreditation since then we no longer store this information, in line with GDPR requirements. If you’d like to reinstate your membership you’ll need to create a new account with us, which you can do by following the Join prompts on our website.

Why can’t I see anything in 'My groups'?

The groups function is something we’ll be developing in the future, but in order for us to use it to its full potential soon we needed to build into our system now. You’ll get more information from us when there are groups available for you to join, but in the meantime you won’t see anything in this section of your account unless you are a FUSIC mentor or supervisor.

Some of my data is missing, what do I do?

If you're unable to see data in your account that you're expecting to see please bear with us, some of our data is still transitioning to our new system and you should see this data within 72 hours.

If you urgently require event information please contact our Learning team at [email protected].

Membership

Will my details stay the same?

Yes. Other than your password, and your username in some cases (please see questions two and three in our Transition questions section), none of your details in our system have changed.

How will I renew my membership?

Your membership will renew each year as usual. The process for this will depend on whether you’ve chosen to renew by credit card or direct debit. You don't need to worry about this yet, and we'll be in touch with more information soon.

Do I still renew my membership in January?

Yes, all memberships will continue to renew in January as normal. You’ll be hearing more about your 2023 membership with us in the coming few weeks.

Can I edit my details?

Yes, you can update all your contact details, contact preferences, address, and more via your member homepage.

Can I change my membership type myself?

Unfortunately you’re not able to update your membership type yourself. If you need to change your membership you can complete the 'Membership change request form' in your membership account, and a member of our team can assist you. You can find this on the righthand side of your member homepage.

There’s something missing from my account. Who should I contact?

If you think there’s information missing from your account please let us know as soon as possible so we can look into this for you. You can contact our team at [email protected]

How do I pay for my membership?

You’ll pay for your membership in our new system exactly as you paid for it on our old website. If you already have a direct debit set up with us this will remain in place. If you currently pay for your by credit card you can continue to do so, or set up a new direct debit with us instead whenever you like.

Can I set up a new direct debit?

Absolutely! Setting up a direct debit with us is a great way to make renewing your membership with us each year easier. One important reason for our website upgrade has been to make this process easier than ever for our members. Gone are the days of paper direct debit forms, now all you need to do is log in to your account and select the ‘My subscriptions’ tab. From here simply scroll down until you see your active subscription and the 'Direct debit' button, and follow the prompts to set up your direct debit. There’s no paper, no postage, and no waiting for us to approve your payment. Your direct debit will be processed in five to 10 working days.

Events 

How do I register for an event?

You’ll continue to register for events in the same way as you always have. Head to our events page, select your event, choose the ‘Book now’ button and follow the prompts. Just like our old website you’ll need to be logged in to complete your event booking, and where relevant you’ll need to make a payment at the time of booking. You will not be able to elect to pay later.

What ticket do I choose for events?

Logged in members will see the event ticket/s relevant to them, so the event booking process is smooth and uncomplicated. If you’re not a member you’ll need to select the ticket that applies to you.

Can I cancel my registration for an event?

Yes, you can cancel your registration for an event you’ve booked on, depending on how far in advance you need to cancel. Our full event terms and conditions are now available via our website and when you make an event booking, so make sure you take a look before you book.

How will I receive confirmation of my registration and details of the event?

You’ll receive an email confirming your registration as soon as you book. If your booking is for one of our free webinars or seminars this will also include any joining details you’ll need. You’ll also be able to access your booking via the ‘My events’ tab in your account.

Accreditation 

How do I purchase accreditation?

You’ll still be able to purchase accreditation via our website for any of our pathways. However, you’ll no longer purchase this through our events page. Instead, just choose FUSIC from our website menu and follow the prompts to choose the accreditation package for you.

Do I still use the learning portal to access accreditation content?

Yes. Once you’ve purchased one of our accreditation pathways you’ll be able to access our learning portal to complete your training. Access to the learning portal for those completing accreditation is not yet automatic and needs to be established by a member of our team, so please allow up to 48 hours for your access to be activated, or 72 hours if you’ve made your purchase over a weekend.

Are the new website and the learning portal integrated?

At this stage our learning portal and website are not fully integrated. We’re currently working on single-sign-on for our members, so that once you’re logged in to our website you’ll be able to access the portal seamlessly, and we’re hoping to roll this out early in 2023.

How long will it take to get access after I purchase accreditation?

Please allow 48 hours after your accreditation purchase, or 72 hours if your purchase has been made over a weekend, for your learning portal access to be activated.