SOA25 Congress

Booking and Payment

1.1 To purchase a ticket for SOA25, you must register via the website registration page. The information provided on your event booking form must be accurate and up to date, including your contact details (which we will use to provide you with any relevant pre or post event information).

1.2 Submitting a booking form constitutes an offer by you to purchase a ticket for the conference in accordance with the event terms and conditions.

1.3 Your place is not guaranteed until payment in full has been made, you will receive an email confirmation of the booking from the Intensive Care Society. If you do not receive confirmation within 24 hours of your booking being made, you should contact us by email at events@ics.ac.uk.

1.4 If you have paid via credit / debit card on registration you will receive an email confirmation from Stripe and a VAT receipt will be emailed to you. Please note we do not accept cash or cheque payments. If this causes difficulty then please contact us by email events@ics.ac.uk.

1.5 Where applicable, registration fees include VAT at the prevailing rate. In order for your booking to be processed you must sign the terms and conditions by ticking the box agreeing to them on your registration form.

Booking Amendments, Substitutions and Cancellations

2.1 Cancellation of registration bookings must be received in writing to events@ics.ac.uk. Cancellations must be made no later than 19 May 2025.

Cancellations received will be refunded at the following rates:

• On or before 31 March 2025 we will refund the full amount less a £25 administration fee. If the delegate fee is less than £25 we regret that no refund can be made
• Between 1 April and 19 May 2025: we will refund 50% of the registration fee less a £25 administration fee. If the delegate fee is less than £25 we regret that no refund can be made
• From 19 May 20245 we regret that no refund can be made

2.2 Substitute delegates are welcome at no extra charge but we require you to advise us of any substitutions (including full contact details and membership details) no later than 19 May 2025.

2.3 In the event of a substitution the full conference ticket will be transferred to the new replacement delegate.

2.3 Where applicable, any cancellations that still have payment outstanding will be liable for either the administration fee or the full registration fee, dependent on the date and time of the cancellation.

2.4 All fees must be paid in full prior to the event, without exception.

2.5 We are unable to accept payments by invoice from 19 May 2025. Any delegates registering after 19 May 2025 must register and pay with a valid credit / debit card. Bank transfer charges are the responsibility of the payer. Please note we do not accept cash or cheque payments. We must receive full payment prior to the event start date. If you are booking within 6 weeks of the event we will require payment by credit card. If this causes difficulty then please contact us by email events@ics.ac.uk.

Programme and Speaker Confirmation/Changes

3.1 Changes to any aspect of the conference (including speakers and programme) may be necessary due to events outside the control of the Intensive Care Society. The organisers therefore reserve the right to make any necessary amendments to the programme or timings of the event.

3.2 Attendance fees will not be refunded in the event of threat of war, terrorism, pandemic, curtailment of public transport, adverse weather conditions, strikes or other circumstances outside of the organiser’s control. Where the organisers elect to cancel a conference the liability of the organiser will be limited to a refund of any fees paid. The organisers are not liable for any consequential loss.