The Hidden Curriculum

This study day will take a look at some important topics relevant to all health professionals.

We will take a look at management, understanding NHS finance, complaints, and developing yourself within your role.

We are delighted to be working once again with Seven Stages Financial Planning, who are kindly supporting the event with an educational grant and will be joining us for a Q&A session to help demystify your NHS pension queries. 

A preliminary programme is outlined below:

09:20:  Introduction

09:30:  Management: Who are these people and what do they do? (within the session we are aiming for 3 talks with people in different management roles, followed by Q&A)

10:30: Break

10:45:  Show me the money - finance and pensions

  • Guide to NHS funding
  • Guide to business cases
  • Pensions - structured Q&A with Seven Stages Financial Planning
  • Q&A

12:15:  Lunch

13:00:  Complaints: Why do patients complain; what do I do next?

  • Patient experience 
  • Initial steps for dealing with a complaint
  • Looking after yourself 
  • Q&A

14:30:  Break 

14:45:  Optimising my role (3 short talks on job planning, transitioning between roles, developing roles - followed by a panel discussion)

16:15: Close of day

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